Online Course: Conflict Resolution & Courageous Conversations for Schools
€30,00
Conflict is an unavoidable part of school life—but it does not have to damage relationships, undermine morale or consume your time and energy.
In this practical, on-demand webinar, Elaine King explores how teachers and school leaders can approach difficult conversations with greater clarity, confidence and calm. You will learn how to address concerns early, communicate clearly when emotions are heightened and move conversations away from blame and towards constructive action.
Drawing on conflict-resolution practice, coaching approaches, restorative communication and real school-based scenarios, the webinar provides practical tools and language that can be applied immediately.
You will explore:
- Why conflict develops and how it escalates
- The difference between healthy disagreement and damaging conflict
- How to prepare for a courageous conversation
- Opening phrases that reduce defensiveness
- How to separate facts, assumptions, intentions and impact
- Listening without surrendering your position
- Remaining calm when another person becomes emotional or defensive
- Setting clear professional boundaries and expectations
- Moving from blame towards responsibility and resolution
- Agreeing actions, supports and appropriate follow-up
- Recognising when informal resolution is no longer enough
- Protecting relationships while still addressing difficult issues
Suitable for school principals, deputy principals, assistant principals, teachers, middle leaders and others who manage challenging conversations with staff, parents, colleagues or members of the wider school community.
This is not about avoiding difficult conversations. It is about learning how to hold them professionally, respectfully and with greater confidence.
Presented by Elaine King
School principal, leadership mentor and master-level coach with over 20 years of school leadership experience.
Watch online, in your own time, and return to the practical strategies whenever you need them.
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